- An expert should be an active user of social media. They will have updated profiles, regular updates, and maintain a regular blog.
- The fakes often have a narrow view of social media. So you should consider: Have they moved beyond the generic channels of Facebook, Twitter, and YouTube? Are they engaging in the right channels for their niche? Social media experts move beyond the obvious and are well-attuned to where their niche hangs out.
- They are an experienced and active user of social media. They have been using the medium for some time and have lots of practical experience using it.
- They are up to date with the latest social media trends and are using the latest tools. i.e. they have got a Google+ account. As social media is constantly evolving, one cannot be an expert unless they are up to date. People who claim to be experts without reading the latest blogs, researching upcoming trends whilst engaging with the latest news are not real experts.
- Fakes often have lots connections but lack quality connections. An expert will go for quality over quantity. Whilst the fake might have lots of Facebook likes or Twitter followers, they lack relevant followers and actual customers.
- Fakes use social media primarily to promote a company’s services/main messages without engaging with users. Experts will interact with their followers, commenters, etc.
- Fakes claim to be general social media experts and lack a specialist area of expertise. Social media is a broad area; it’s not possible to be an expert of it all.
- Fakes lack real business sense and have little or real evidence of their previous business success. They don’t know how to turn fans into customers. They lack insight into their customers and lack any drive to meet customer needs.
- Fakes often adopt an over-optimistic position without any careful consideration of the specific company’s circumstances. You should be wary of people claiming social media is the only strategy – It’s not – it should always be complemented by other elements of marketing. Social media doesn’t replace solid marketing strategy; rather it is used to enhance it. You should also be wary of those claiming it is essential for every business – Whilst using social media effectively is becoming evermore important for business success, employing social media is not necessarily the right strategy for every company. Determining whether it’s the right strategy requires careful analysis of the company and the context in which it operates.
What are your thoughts? Are you seeing a growth in people claiming to be experts? What makes someone a social media expert in your eyes? Or does it not bother you? Whether you care or not, I’d welcome your comments below
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